This online tool will help you identify and resolve problems with your device. See options for replacing your phone or tablet if it’s lost, stolen, broken, defective or otherwise needs replacement. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer. Get the most out of your new phone with this list of practical tips. Upload and back up your contacts, pictures, videos, music, documents and more. Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account. Watch this video to learn about the features of Verizon Cloud – like content transfer, media storage, photo printing and more.